Service animals are allowed into all areas of our event that are open to the public.

Complimentary Admission: IDS will offer a complimentary admission pass for the support person of a person with a disability. Persons with disabilities should pre-purchase their own ticket on the IDS website and then upon arrival at the convention centre should visit the onsite box office outside of Hall B to receive the complimentary support person’s pass.

IDS staff will do their best to communicate with people with disabilities in ways that take into account their disabilities.

To ensure your visit to the IDS is a rewarding experience, contact us in advance to let us know how we can better assist you. Should you require accommodation please contact Abby Calusin by phone at (1) 416-960-4517 or by email Abby.Calusin@informa.com three weeks prior to the event opening day and we will work with you to meet your accessibility needs.

The Vancouver Convention Centre is designed to provide an environment free of barriers, with accessible doorways, open spaces, low grade ramps and passenger elevators throughout to create easy access for guests using wheelchairs, other mobility devices and strollers. The facility complies with federal, provincial, and local regulations and laws governing accessibility and the rights of persons with disabilities.

The ultimate goal of IDS is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the IDS and Informa Canada provides products, goods and services to people with disabilities can be made to Melissa Lauzon at Melissa.Lauzon@informa.com.

• All feedback will be responded to in 10 business days

• All information will remain confidential