JANUARY 23-26, 2025
Metro Toronto Convention Centre North Building
Accessibility
The Interior Design Show is committed to excellence in serving all customers including persons with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.
AODA (Accessibility For Ontarians With Disabilities Act) Customer Service Policy
ASSISTIVE DEVICES:
Wheelchair availability: The Metro Toronto Convention Centre has a limited number available on a first-come, first-served basis at the Guest Services Desk on the East side of the lobby (Level 200).
SERVICE ANIMALS:
Service animals are allowed into all areas of our events that are open to the public.
SUPPORT PERSONS:
Complimentary Admission: Before entering the show, the persons with disabilities should visit the onsite box office on Level 200 of the Metro Toronto Convention Centre's North Building at 255 Front Street West to purchase their admission ticket. The Interior Design Show will offer complimentary admission for the support person of a person with a disability with paid admission.
COMMUNICATION:
Interior Design Show staff will do their best to communicate with people with disabilities in ways that take into account their disabilities.
To ensure your visit to the Interior Design Show is a rewarding experience, contact us in advance to let us know how we can better assist you. Should you require accommodation please contact Abby Calusin by phone at 416-960-4517 or by email Abby.Calusin@informa.com three weeks prior to the event opening day and we will work with you to meet your accessibility needs.
EMERGENCY EVACUATION PROCEDURES:
Persons requiring accommodation in the event of an emergency evacuation should notify the Interior Design Show staff at the Information Desk located at booth 1410.
NOTICE TO TEMPORARY DISRUPTION:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the Interior Design Show will notify customers promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.
FEEDBACK PROCESS:
The ultimate goal of the Interior Design Show is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way the Interior Design Show and Informa Canada provides products, goods and services to people with disabilities can be made to Abby Calusin by phone at 416-960-4517 or by email Abby.Calusin@informa.com
- All feedback will be responded to in 10 business days
- All information will remain confidential