JANUARY 18-21, 2024
Metro Toronto Convention Centre North Building
Accessibility
Interior Design Show is committed to excellence in serving all customers including persons with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place, and in a similar way as other participants.
AODA (Accessibility For Ontarians With Disabilities Act) Customer Service Policy
ASSISTIVE DEVICES:
Wheelchair availability: The Metro Toronto Convention Centre has a limited number available on a first-come, first-served basis. Please visit their Guest Services agent located in the South Building on Level 500.
SERVICE ANIMALS:
Service animals are allowed into all areas of our events that are open to the public.
SUPPORT PERSONS:
Complimentary Admission: IDS Toronto will offer a complimentary admission pass for the support person of a person with a disability. Persons with disabilities should pre-purchase their own ticket on the IDS website and then upon arrival at the convention centre should visit the onsite box office on Level 600 to receive the complimentary support person’s pass.
COMMUNICATION:
IDS Toronto staff will do their best to communicate with people with disabilities in ways that take into account their disabilities.
To ensure your visit to the IDS Toronto is a rewarding experience, contact us in advance to let us know how we can better assist you. Should you require accommodation please contact Megan Mitchell-Downey by phone at (1) 416-512-3482 or by email megan.mitchell-downey@informa.com three weeks prior to the event opening day and we will work with you to meet your accessibility needs.
EMERGENCY EVACUATION PROCEDURES:
Persons requiring accommodation in the event of an emergency evacuation should notify the IDS Toronto staff at the main entrance of the show (Hall E entry doors).
NOTICE TO TEMPORARY DISRUPTION:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities the IDS Toronto will notify customers promptly. A clearly posted notice will include information about the reasons for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be posted at the point of service or facility disruption.
FEEDBACK PROCESS:
The ultimate goal of the IDS Toronto is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods and services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way the IDS Toronto and Informa Canada provides products, goods and services to people with disabilities can be made to Megan Mitchell-Downey at megan.mitchell-downey@informa.com
- All feedback will be responded to in 10 business days
- All information will remain confidential